Before you can control a device in eWeLink app, you need to add it to your account first. We call this process 'Pairing'.

Based on how your device connect to network, there are several pairing modes. Most common ways of internet connection on devices are GSM and WiFi.

Check the instructions below on how to pair a WiFi/GSM device.

  How to pair a WiFi device 

 WiFi device can be paired in two modes, Quick Pairing and Compatible Pairing. Before you start to add a device, please make sure you smartphone is connected to a 2.4G WiFi network.

Quick Pairing

1.  Press and hold the pairing button for 5 seconds until the LED indicator blinks twice and pause repeatedly.

2. Open eWeLink app and tap the '+' button at the button of the screen.

3. Tap 'Quick Pairing'.

4. Enter the password of selected SSID. Tap 'Next'.

5. Follow the instructions on the screen to complete pairing.


Note:
If the firmware on your device is 3.0 or later, your device is in quick pairing mode out of box. Skip step 1. and start by opening eWeLink app.
Compatible Pairing

If you failed to add a device in quick pairing mode, make sure you have entered the correct password for your 2.4G WiFi.

In case that pairing fails even with correct WiFi SSID and password, try compatible pairing mode.

1.  Make your device enter quick pairing mode. Then press and hold the pairing button for 5 seconds again. When the LED indicator blinks constantly,

it is in compatible pairing mode.

2. For iOS users, go to the settings of your smartphone and connect to a WiFi that looks like 'ITEAD-XXXXX' with the password '12345678'.(Android users skip this step)

3. Open eWeLink app and tap the '+' sign at the button of the screen.

4. Tap 'Compatible Pairing mode(AP)' and tap 'Next'.

5. Enter the password of selected SSID. Tap 'Next'.

6. Follow the instructions on the screen to complete pairing.

Note:
If the firmware on your device is 3.0 or later, your device is in quick pairing mode out of box. Press the pairing button for 5 seconds to enter compatible pairing mode.

 

When pairing fails, please walk through the following instructions to troubleshoot.

1.Please make sure that you have entered the correct WiFi SSID and password.

2.Check if your router settings are OK.

In case that device only goes online by connecting to a mobile hotspot,  it means your router is the cause of failure in connecting to internet.

You need to follow the steps below to fix the problem.

  • Disable
  • Disable firewall, whitelist filter, Mac address filter, AP isolation and any other function that may disable the connection between devices on local area network
  • Enable DHCP
  • Please select 'Auto' for authentication type and encryption standard.

Additionally, please place your smartphone and the smart device close to the router. Leave enough band width for the device. Too many devices connecting to the same

WiFi will force some devices to go offline.

3. When your connection to internet is not available, please wait until your internet service provider resumes service.

  How to pair a GSM device 

Compared to WiFi device, it is much easier to pair a GSM device. Follow the instructions below to add a GSM device.

1.  Open eWeLink app and tap '+' button at the bottom of the screen.

2. Tap 'Scan QR code'

3. Align the frame in eWeLink app with the QR code on the sticker on the device or package.

4. Wait until the device is online and the pairing is completed.

Note：If you are getting an error that device has been added by another user, please delete the device in the old account before pairing it again. If the device refuses to go online after being added, please check the signal strength of your SIM card or check if there are enough data in your SIM card.