If a device or a channel of a device turns on/off by itself, please follow the intructions below to troubleshoot.

Physical button trigged

When someone press the physical button on the smart device, the device status will change and be syncted to APP.

Device shared with others

In case the device has been shared with other users, device status will respond to the control of the receiver of the sharing.

App Settings

When there is any schedule, countdown timer, loop timer, inching function, interlock or scene set on the device, device status will change based on corresponding settings.

Provided none of situations above exist, please try to delete the device from your eWeLink account and pair it again. See if this fixes the problem.

If the problem persists, the problem may be caused by a hardware issue.

Please contact your seller for further assistance.