User Agreement

 

Last Updated: [9 May 2026]

Effective Date: [9 May 2026]

 

Welcome to eWeLink Smart platform!

 

Shenzhen CoolKit Technology CO., LTD (“CoolKit”) and eWeLink Smart platform (“eWeLink”) (collectively, “We”) hereby remind all users to carefully read and fully understand this Software License and Service Agreement ("User Agreement" or “Agreement”). Please carefully read and fully understand all the terms and conditions of this Agreement, particularly those pertaining to the exemption or limitation of eWeLink's liability, dispute resolution, and applicable laws. The terms regarding the exemption or limitation of liabilities are presented in bold font for your convenience. Please pay special attention to them and read them carefully. After reading the Agreement carefully, please decide whether you are willing to accept the terms listed herein (minors should read the Agreement together with a legal guardian). By downloading, installing, and using the eWeLink software or by creating and logging in to an account, you accept the terms of this Agreement and are legally bound by them.

 

eWeLink reserves the right to modify this Agreement. Any amended terms shall be announced on the official website or included with the eWeLink software, and the new terms shall take effect on the date of publication. Users may download and reinstall the eWeLink software or check the amended terms on the website. If you do not accept the amended terms of this Agreement, please immediately discontinue your use of the eWeLink software and services provided by eWeLink. By continuing to use the eWeLink software and services provided by eWeLink, users accept all the amended terms of this Agreement.

 

1. General Provisions

 

1.1. This Agreement is a binding agreement entered into by and among you ("User" or “You”), us and our operational partners ("Partner") concerning the download, installation, and use of the eWeLink software ("Software") by the User, as well as the terms related to the use of eWeLink's services.

 

1.2. The Software and services are provided by eWeLink for installation on (including but not limited to) smart mobile devices, to provide services such as device pairing and operating smart products for the User who uses the said smart device.

 

1.3. The ownership and operation of the Software and its services entirely belong to eWeLink.

 

2. Your eWeLink Account and Account Security

 

2.1 You shall first register to an eWeLink account (“Account”) before using any eWeLink services and provide us with a username, password, and certain other information about yourself as set forth in the eWeLink Privacy Policy.

 

2.2 You are solely responsible for authenticity, legality, validity and completeness of the information associated with your Account and anything that happens related to your Account, including but not limited to account hacking and password theft. You must maintain the security of your Account. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above. If you discover or suspect that someone has accessed your Account without your permission, you are expected to immediately notify eWeLink.

 

2.3 You will not license, sell, or transfer your Account without our prior written approval.

 

3. Scope of Software Licensing

 

3.1. eWeLink grants the User a personal, non-transferable, non-sublicensable, and non-exclusive license to use the Software.

 

3.2. The User may install, use, display, and run the Software on a single mobile terminal device for non-commercial purposes. However, the User shall not install, use, or run the Software for the purpose of any commercial operation. The User shall not copy, alter or modify any data stored within the Software, any data released to the memory of any terminal device during execution of the Software or any data generated during the interaction between the client and the server during execution of the Software. The User shall not operate the Software through other software or create any derivative of the Software in any form, including but not limited to plug-ins, bots or accessing the Software and related systems through unauthorized third-party tools/services. If you must sell, copy or distribute the Software commercially, such as for software pre-installation and bundling, a written authorization and permission from eWeLink must be obtained in advance.

 

3.3. Without the permission of eWeLink, the User shall not install the Software on other terminal devices that are not expressly permitted by eWeLink, including but not limited to set-top boxes, game consoles, televisions, and DVD players.

 

3.4. The User may make a copy of the Software for the necessary purpose of using the said Software and services, which shall be used only as a backup. All backup copies shall include the copyright information provided with the original software.

 

3.5. Except as expressly authorized by this Agreement, eWeLink does not grant any other rights to the User. If the User intends to exercise any other unauthorized rights, the written consent from eWeLink shall be obtained in advance.

 

4. Software Acquisition, Installation, and Upgrades

 

4.1. The User shall download and install the Software from the designated website or in the manner designated by eWeLink. Please be careful not to download the Software from undesignated websites, so as to prevent mobile devices from being infected by malicious programs that can destroy user data and acquire confidential user information. If you acquire the Software or an installation program with the same name as the Software from a third party that has not been authorized by eWeLink, eWeLink is unable to guarantee the normal functionality of such software and will not be liable for any damage thereby caused to you by using such software.

 

4.2. The User must select the Software version that matches the terminal device it is to be installed on. Otherwise, the User shall assume the responsibilities for any software problems, device problems or damages resulting from using an incompatible software version on the terminal device.

 

4.3. In order to improve User experience and optimize the quality of provided services, eWeLink reserves the right to provide a replacement, modification, and upgraded versions of the Software, as well as the right to charge for these aforementioned actions. However, your consent is required before such charges can be collected. The Software can notify the User of any updates and the User may decide whether to enable this notification function. After the new version of the Software is released, eWeLink does not guarantee that older versions of the Software will continue to be functional.

 

5. Usage Specifications

 

5.1. The User may use the Software and services in accordance with this Agreement and all applicable laws. The User shall not undertake the following actions:

 

5.1.1. Delete any copyright information from the Software and other duplicate copies, or modify, delete, or circumvent the technical measures set by the Software for the protection of intellectual property rights;

 

5.1.2. Perform reverse engineering of the Software, such as disassembly, decompilation, or other attempts to obtain the source code of the Software;

 

5.1.3. Add, remove or change the features or operating effects of the Software by modifying or forging the instructions and data during the operation of the Software, or otherwise operate or disseminate to the public the software or methods used for the purposes described above, regardless of whether or not such actions are performed for commercial purposes;

 

5.1.4. Use the Software to undermine network security, including but not limited to:

 

• Using unauthorized data or access to unauthorized servers or accounts;

 

• Unauthorized access to public networks or the operating system of others to delete, modify or add any saved data;

 

• Unauthorized attempts to detect, scan, or test the weaknesses of the Software system or network, or other actions to disrupt network security;

 

• Attempts to interfere with or destruct the normal operation of the Software system or website;

 

• Deliberately spreading malicious software or viruses, or disrupting or interfering with normal network information services;

 

• Forge the names or partial names of TCP/IP data packets;

 

5.1.5. Log into or use the Software and services through a third-party compatible software or system which was not developed, authorized, or approved by eWeLink, or make, publish, or disseminate the aforementioned software or system;

 

5.1.6. Conduct any of the following acts to the Software or the data contained therein without the written consent of eWeLink, including but not limited to: using, leasing, copying, modifying, linking to, reproducing, compiling, publishing, or establishing a mirror website, or using the Software without authorization to develop related derivative products, works, services, plug-ins, tag-ons, compatibility or interconnection;

 

5.1.7. Use the Software to publish, transmit, spread, or store content that violates any applicable laws and regulations;

 

5.1.8. Use the Software to publish, transmit, disseminate or store any content that infringes on the legitimate rights and interests of others, such as intellectual property rights and trade secrets;

 

5.1.9. Use the Software to publish, transmit or disseminate advertising information or spam in bulk;

 

5.1.10. Use the Software and other services provided by eWeLink in any unlawful manner, for any unlawful purpose or in any manner inconsistent with the terms of this Agreement;

 

5.2. Information Publication Specifications

 

5.2.1. You may use the Software to publish content originally created by you or containing your opinions, data, text, information, user names, images, photos, personal data, audio or video files, and links, etc. You must guarantee that you own the intellectual property rights for or have obtained legal authorization to use the information you publish, and that your use of the Software and services does not infringe on any legitimate rights or interests of any third party.

 

5.2.2. When using the Software, the User shall comply with all applicable laws and regulations.

 

5.2.3. You shall not use the Software to undertake the following actions, including but not limited to:

 

5.2.3.1. Produce, copy, publish, disseminate or store any content that violates any applicable laws and regulations;

 

5.2.3.2. Publish, transmit, disseminate or store any content that infringes on the legitimate rights and interests of others, such as their rights of reputation, portraiture, intellectual property, trade secrets, etc.;

 

5.2.3.3. Fabricate and spread false information, or conceal the truth to mislead or deceive others;

 

5.2.3.4. Publish, transmit or disseminate advertising information or spam;

 

5.2.3.5. Engage in any other violations of applicable laws and regulations.

 

5.2.4. Without the permission of eWeLink, you shall not use the Software to carry out any commercial activities, such as advertising and selling merchandise.

 

5.3. You understand and agree that:

 

5.3.1. If eWeLink suspects the User is violating the Agreement, eWeLink may terminate the use license granted to you or take other restrictive measures in accordance with this Agreement;

 

5.3.2. eWeLink will directly delete any information published by the User during his/her use of the licensed Software, which is unlawful or infringes on the legitimate rights of others or violates this Agreement;

 

5.3.3. If the User violates the Agreement and thereby causes damages to a third party, the User shall assume the liability in their own name and hold eWeLink harmless from and against any losses or expenses arising therefrom;

 

5.3.4. The User shall indemnify and hold harmless eWeLink from and against any and all losses, third-party claims, administrative penalties and damages and/or expenses, including reasonable attorney fees and investigation and evidence collection costs, incurred or suffered by eWeLink resulting from the User's violation of any applicable laws or breach of this Agreement.

 

5.3.5 By using eWeLink services, you agree that the eWeLink’s liability is limited to the maximum extent permissible in your country of residence. Liability will be limited to foreseeable damages arising due to a breach of material contractual obligations typical for this type of contract. eWeLink is not liable for damages that result from a non-material breach of any other applicable duty of care. This limitation of liability will not apply to any statutory liability that cannot be limited, to liability for death or personal injury caused by our negligence or willful misconduct, or if and to exclude our responsibility for something we have specifically promised to you.

 

6. Privacy Policy and Data Protection

 

6.1 We attach great importance to protecting your privacy. eWeLink Privacy Policy describes the personal data and other information we may collect from you and our purposes for collecting, using, sharing, storing, and protecting your personal data. Before you use eWeLink’ services, please carefully read this Privacy Policy.

 

7. Service Risks and Disclaimers

 

7.1. The User must procure a mobile terminal device with Internet access capabilities to use telecom value-added services, and bear the telecommunication fees, data fees, and related costs incurred by accessing the Internet or charged by third parties (including but not limited to telecommunications and mobile communication providers). If any telecom value-added services are needed, you are advised to confirm the costs with your telecom value-added service provider.

 

7.2. Neither eWeLink nor its Partner is liable for any losses caused by third parties to the User, such as communication line failures, technical problems, network or mobile terminal device failures, system instability issues, and other force majeure factors.

 

7.3. The Software, like most other Internet software, may be affected by different factors including but not limited to the users, network service quality, social environment, various security problems, etc. For example, publishing information by the User may result in improper use of such information by others that creates a disturbance in the User’s real life. Or other software downloaded and installed or other websites visited by the User may contain viruses such as "Trojan horses", which can threaten the security of the User's terminal device information and data and then affect the normal use of the Software. The User shall enhance their awareness of data security and the protection of their information. We recommend the User to strengthen their password protection and prevent losses and disturbance.

 

7.4. When the User uses the Software or requests eWeLink to provide specific services, eWeLink may cooperate with a third party and use their system or software to support the User's use or access. eWeLink cannot guarantee the results achieved through the support of the said system or software are safe, accurate, effective or without any other uncertain risks. eWeLink assumes no liability in the event that any dispute arises therefrom or any damage is caused thereby.

 

7.5. eWeLink specifically brings to the User's attention that, in order to protect the company's business development and autonomy, eWeLink has the right to modify or suspend the services at any time without notice to the User and without any liability to the User or any third party.

 

7.6. Except as expressly specified in laws and regulations, we will do our utmost to ensure that the Software and the technology and information involved are safe, effective, accurate, and reliable. However, please understand that eWeLink cannot guarantee that due to the limitations in current technology,.

 

7.7. The User shall be solely liable for any personal injury or incidental or indirect economic losses, including but not limited to profit losses, data losses, losses from interruption of business or any other commercial loss arising out of or in connection with any of the following circumstances:

 

7.7.1. The use of or failure to use the licensed Software;

 

7.7.2. The unauthorized use of the Software or modification of the User's data by a third party;

 

7.7.3. Costs and losses incurred by the User during the use of the Software;

 

7.7.4. Misunderstanding by the User of the Software;

 

7.7.5. Other losses in connection with the Software for reasons not attributable to eWeLink.

 

7.8. The liability for any personal injury or economic damages or losses that arise or may arise from misleading or deceptive acts carried out through the Software between the User and other users of the Software shall be borne by the party at fault according to the law.

 

8. Statement on Intellectual Property Rights

 

8.1. eWeLink owns the intellectual property right of the Software. All intellectual property rights such as copyright, trademark, patent, trade secret, etc. relating to the Software, and all information related to the Software (including but not limited to text, pictures, audio, video, graphics, interface design, layout, data or electronic documents, etc.) are protected by the laws and regulations of the region you are currently living in and corresponding international treaties. eWeLink enjoys the intellectual property rights described above.

 

8.2. Without the prior written consent of eWeLink, the User shall not independently use or transfer any of the above intellectual property rights for any commercial or non-commercial purposes, or permit any third party to do so. eWeLink reserves the right to pursue legal liability for such acts.

 

9. Amendment

 

9.1. eWeLink has the right to amend the terms of this Agreement when necessary, and any such amended terms will be published on relevant web pages and the Software. If the User does not agree with the amended terms, the User shall stop to use related services. The User's continued use of such services constitutes the acceptance of the amended terms of the Agreement.

 

9.2. eWeLink and the Partner have the right to modify or change the paid services provided, the charging criteria, charging method, service fees and service terms according to their needs. When providing services, eWeLink may start to charge some users certain fees either now or in the future. If the User refuses to pay such fees, the User will be unable to continue using relevant services after the new charge begins. eWeLink and its Partner will do their utmost to notify the User of any amendments or changes by email or other means.

 

10. Applicable Law and Dispute Resolution

 

10.1. The validity and interpretation of this Agreement shall be governed by [the applicable law in your region], without reference to conflict of laws. In the absence of relevant legal provisions, international business practices and/or business practices may be used as references.

 

10.2. Both the User and eWeLink agree that any dispute arising from the services shall first be settled through consultations by the Parties. If no settlement can be reached through such consultations, either Party may submit the dispute to the court of competent jurisdiction over the district where you are located.

 

11. Termination

 

11.1 You may terminate this Agreement at any time and for any reason by deregistering and deleting your Account. Meanwhile, this Agreement shall also automatically terminate if you breach any of this Agreement's representations, warranties, or covenants. Such termination shall be automatic and shall not require any action by us.

 

11.2 Without limiting any other provision of this Agreement, eWeLink shall reserve the right to, in our sole discretion and with prior notice, terminate this Agreement for any reason or no reason at all.

 

11.3 The following sections will survive any termination of this Agreement or of your Account: Section 5, 7, 8, and 10-13.

 

12. Other

 

12.1. For a specific service of the Software, there may be a separate agreement and related business rules, etc. ("Separate Agreement"), so please read and agree to the relevant Separate Agreement before using such specific service.

 

12.2. The headings to all the terms of this Agreement are for ease of reference only and themselves contain no practical significance. They cannot be used in interpreting the meaning of this Agreement.

 

12.3. If any provision of this Agreement is or becomes invalid or unenforceable for any reason, the remaining provisions hereof shall remain in full force and effect and binding upon both Parties hereto.

 

13. Contact us

 

13.1 If you have any questions about this Agreement, please contact us at [app@coolkit.cn] or through the [eWeLink app > Profile > Feedback]. We will address your questions, comments or suggestions in a timely manner and verification of your user identity.